Thank you for bringing this information to our attention today. There is one additional test I need for you to run so we can get a better understanding of were the issue is happening.
There is a free trial program called PingPlotter Standard which may be of some use to us in determining the health of your active Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.
This program is not supported by NCsoft. You can find the program and information on how to use it at http://www.pingplotter.com/download.html
1. Please download and install the Standard version of PingPlotter.
2. Run the program and in the upper left corner you will see an "Address to Trace:" section.
3. Type in the following server IP (18.104.22.168) and click the "Trace" button. Please allow the tool to run for at least 30 minutes even if you are unable to play, or you get disconnected during this time. It is important that you attempt to connect to the game so the data will clearly show us what is happening.
4. Click on the "Stop" button. Then, click on File -> Save Sample Set and save the file to your computer in a location that will be easy to find, such as your Desktop.
Please update your incident at the provided link and attach the report. If you encounter a problem such as excessive lag or Code=007, please tell us what time the problem occurred so that we can investigate that section of the report.